Upload a sample of your data and start knowing your employees in ways you haven’t experienced before.
All we need to start with is the following calls’ log for a period of moth and half to provide you immediate insights on your employees:
- Number dialed (this information can be provided scrambled for privacy purposes).
- Agent’s name/nick name/number or extension number
- Call’s date
- Call’s dialing start time
- Call’s answering time
- Call’s ending time
- Call’s grade:
- For outbound contact center list of calls ended with successful transactions (whether sale, appointment setting, etc.) – number dialed, time and date
- For inbound contact center list of calls and their quality grade – number dialed, time, date and grade.
Or just send us your logs and we will use our tools to extract the necessary information.