AI powered employee enablement and monitoring
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Features

Teamogic works with contact centers (or other big teams) to help them understand and monitor the behavior of their employees, even when working from home. Focusing on employees' behavior we provide immediate business value, at low costs without integration efforts.


integration

Integration

Utilize simple operational reports (basic logs) in near real-time. No need for personal or private information

Benefits

Low cost integration and short time to value. We work with the current infrustrcutes and processes without any need to change them

ai

AI

Identify collective and individual important parameters and impacting factors to maximize key performance matrix

Benefits

Use AI to relieves managers from having to analyze or track data and dashboards and to improve managers situational awareness

analytics

Analytics

Building the team's and the employees' behavior profiles to identify expected and abnormal behaviors

Benefits

Impacting performance through employees' behavior, and not through changes in processes or CX, reduce the adoption burden for customers and employees

mapping

Mapping

Mapping abnormal behaviors to situations and actionable recommendations, while they happen

Benefits

Utilizing industy repositories of situations and recommendations learned from the combination of AI and wisdom of the crowd

Platform

Identify and Act Immediately

Near real-time behavior related alerts & recommendations & team overview

  • Identifies dozens of employee work-related situations in real-time
  • No analysis is required by the manager
  • E-mail or web based short and concise notifications
  • Provides actionable insights suitable for the employee
  • A concise team overview that provides the context and the big picture

Identify and Act Immediately




Understand behavior patterns

Employee personal behavior card

  • Bottom line conclusions on the agent Performance
  • Insights on agent expected performance range
  • Lists of influencing factors on agent's performance
  • Supporting HR decisions and compliance requirements

Understand behavior patterns




Compare employees behavior

Benchmarking reports

  • Sophisticated employee benchmarking
  • Setting expectations regarding agent capabilities
  • Realizing agent maturity and performance consistency

Compare employees behavior

Day in a life

How can Leland Randall's manager optimize his performance and save the workday?
... a day in life of an agent:



About



What Teamogic does

  • We want to understand the erratic behavior of employees within (big) teams for managerial purposes
  • We provide a SaaS AI-based platform improving employees and teams performance and engagement
  • Our platform generate throughout the workday behavior related real-time alerts, recommendations and insights

What is challegning big teams like contact centers or back-office operations in keeping employees engaged and performing at their best:

  • Employees are remote and work from home
  • Managers’ attention is divided
  • Human behavior is erratic and situational
  • High employees and manager turnover





Teamogic's Team

Erez Itzcovich

Co-founder, CEO

Nir Levy

Co-founder, CTO

Contact Us

Contact us at info@teamogic.com