Teamogic deals with Human Dynamics at contact centers, and other organizational situations where performance of employees as a team is important. Teamogic aspires to help managers in understanding and dealing with Human Dynamics where it is most required.
Understanding Human Dynamics is crucial in the workplace to make employees motivated and engaged, and managers makes all the difference. Gallup research in contact centers found:
- Engaged employees are significantly more productive (5%-10%)
- Unengaged employees’ turnover tends to be 20% higher than the those engaged
Whether your team is dealing with sales or providing services, as the onsite manager in charge, you need to make sure now that everybody in your shift are engaged and perform at their best. You need to be perceptive looking for those that are having difficulties and those with volatile working behavior, tracing and handling problems in real-time. However, you cannot be everywhere and monitor everybody all the time while accomplishing all your chores.
Through the research of Human Dynamics, Teamogic provides a decision support tool that tracks your team performance for you. The solution generates timely recommendations when and where your attention is required, with concise and clear instructions how to manage the situations. You are not required to analyze data or to interface with a complicated performance tracking tool. The whole purpose of Teamogic‘s tool is to provide immediate business value, while decreasing management burden.