Integration

Utilize simple operational reports (basic logs) in near real-time. No need for personal or private information

Benefits

Low cost integration and short time to value. We work with the current infrustrcutes and processes without any need to change them

AI

Identify collective and individual important parameters and impacting factors to maximize key performance matrix

Benefits

Use AI to relieves managers from having to analyze or track data and dashboards and to improve managers situational awareness

Analytics

Building the team's and the employees' behavior profiles to identify expected and abnormal behaviors

Benefits

Impacting performance through employees' behavior, and not through changes in processes or CX, reduce the adoption burden for customers and employees

Mapping

Mapping abnormal behaviors to situations and actionable recommendations, while they happen

Benefits

Utilizing industy repositories of situations and recommendations learned from the combination of AI and wisdom of the crowd

Identify and Act Immediately

Near real-time behavior related alerts & recommendations & team overview

• Identifies dozens of employee work-related situations in real-time
• No analysis is required by the manager
• E-mail or web based short and concise notifications
• Provides actionable insights suitable for the employee
• A concise team overview that provides the context and the big picture

Understand behavior patterns

Employee personal behavior card

• Bottom line conclusions on the agent Performance
• Insights on agent expected performance range
• Lists of influencing factors on agent's performance
• Supporting HR decisions and compliance requirements

Compare employees behavior

Benchmarking reports

• Sophisticated employee benchmarking
• Setting expectations regarding agent capabilities
• Realizing agent maturity and performance consistency